WHO YOU ARE…
A self-directed team player with a knack for hosting large groups and helping guests feel welcome and comfortable.
ROLES AND RESPONSIBILITIES
The onsite host is primarily responsible for creating a remarkable experience and providing the highest level of service for our guests. This involves:Understanding Nook’s brand and core mission.
Greeting and assisting guests with check-in upon arrival; providing tours to new guests.
Anticipating and responding to any questions or requests from guests onsite or over the phone: This requires the host to know the breadth of Nook’s services and stay up-to-date on our calendar of special events and birthdays.
Proactively identifying appropriate opportunities to interact with guests: inquiring about their experience, offering help when needed, providing information about features in the space (e.g. toys, books, products).
Monitoring all guest areas (play area, party and class rooms, restrooms) to ensure that each area is clean, well-stocked, and free of safety hazards, and maintains Nook’s visual standards.
WHAT WE’RE LOOKING FOR
Experience in customer service
Agility with online apps
Exceptional organizational skills
Ability to stay calm under pressure
Ability to solve problems independently under pressure
Previous experience with young children and families is a plus
Previous experience managing or working in a retail space or similar is a plus
Part-time availability: 15-30 hours/week on weekdays and/or weekends between the hours of 8am and 7pm
Email firstname.lastname@example.org with subject line Onsite Host and please include your resume.
We're taking our programming to a new level at Nook and we're looking for team members with a background in Theatre or Theatre/Music Education. If you love working with children and you've got a talent for entertaining a crowd of all ages, we have PLENTY of opportunity for you.
Use your talents (for music, acting, and/or dancing) to lead and engage children and their caregivers in classes that combine storytelling, movement, music, arts and crafts.
Partner with Nook’s Early Childhood Development Specialist to develop and implement early learning curriculum.
Take the show on the road. Lead classes at Nook’s partner locations.
Have or are working on a degree in Theatre, Theatre/Music Education, or Early Elementary Education OR have experience working in theatre/a performance setting or teaching theatre education to young children
Love entertaining groups and enjoy working with children. Comfortable being silly in front of both children and adults. You can talk to anyone about anything.
Are a team player who loves to get creative and contribute new ideas
Email email@example.com with subject line Teaching Artist. Please include resume and highlight relevant experiences.
We are looking for an Operations Manager to oversee the day-to-day operations of Nook’s locations and partnerships. Nook is in an exciting period of growth, and this is a great opportunity for someone to be a part of developing a brand.
Oversee the daily operations and management of our two locations in Virginia, including our headquarters in Ballston Quarter. Ensure that each space functions in a way that delivers on Nook’s brand promise.
Develop and manage our team of hosts to ensure that we are delivering an exceptional experience for all of Nook’s guests, with a focus on creating memorable moments. Manage customer concerns. Identify and create opportunities for customer engagement.
Oversee the financial success of each location. Ensure the growth and success of onsite revenue streams, including birthday parties and memberships. Manage accounting reports, payroll, and inventory.
Work with Nook’s team of instructors to create class schedules and prepare materials for classes and workshops.
Manage logistics of special events onsite and at partner locations.
Have at least 2 years experience in a management role, preferably in a retail or customer-facing setting. Start-up experience a plus.
Are a logistics-oriented, hyper-organized, and efficiency-focused problem-solver.
Are a team player, collaborator, and an excellent communicator.
Understand the importance of a brand and its mission. Ready to live and breathe the brand.
Email firstname.lastname@example.org with subject line Operations Manager. Please include resume and highlight relevant experiences.
Social Media Intern
We’re looking for a social media intern to join our team as we launch several new and exciting initiatives at Nook! The Social Media Intern will help to manage day-to-day drafting and deployment of content across channels (including but not limited to: Instagram, Facebook, Pinterest, Twitter).
This is an ideal opportunity for someone who excels in a test-and-learn environment and is interested in gaining experience with a start-up brand during an exciting growth period.
Assist in development of strategically positioned social content, with a focus on brand engagement and discovery.
Take ownership of daily content strategy, output, and insights across social channels.
Pitch and execute content ideas and initiatives
Manage daily social media calendar
Own Social Media admin tasks (weekly reporting, project updates)
are a user of social and lover of great content. You’re always signing up for new social platforms and figuring out ways to engage on new channels.
are a self-starter whos highly motivated, detail-oriented, and organized.
have exceptional written and verbal communication skills.
have experience taking and editing photos.
have a roll-up-your-sleeves attitude.
Email email@example.com with subject line Social Media Intern. Please include resume and your Instagram account. If private, please provide screenshots of your Instagram feed.