Opening Check list
Unlock entrance door (and panic bar).
Turn on lights.
Adjust temperature settings if necessary.
Prep the iPad for the day’s transactions:
Turn on Square page
Turn on Spotify and login
Username: email@example.com OR firstname.lastname@example.org
Turn on Acuity schedule
Turn on Open Play Walk-In Sign-In sheet on customer iPad
Fill water pitchers.
Prep first tray of animal crackers.
Check bathrooms for toilet paper, paper towels, etc.
Check art tables for paper, markers, Model Magic.
Check phone for messages.
Place any necessary signage on sandwich boards and/or door. (Reservations only. Private Party, etc.)
Aprons on and a smile!
ENTRANCE/RECEPTION/SNACK AREA/CUBBIES/RETAIL WINDOW
Keep front desk as clutter-free and tidy as possible. It is the customer’s first impression of Nook.
Make sure front door is not blocked by strollers. For fire safety reasons, we cannot park strollers anywhere inside our space.
Clear floor by storage cubbies of any items that people can trip on (bags, car seats, toys, books, shoes, etc.). Direct overflow items to back hallway/cubbies under benches. Kindly notify the owners where their items are being relocated to.
Snack Area/Parents Lounge: Clear snack area of all empty/abandoned cups. Restock/refill items we’re running low on. Check trash bin for overflow. When necessary, remind customers about no outside food/no nuts policy.
Monitor retail area: return moved/missing items. Redirect children playing in retail area to another part of the play space.
Serve animal crackers every hour.
Return abandoned toys to their respective nooks.
Return missing books to library/shelves.
Check art tables for paper, art supplies, etc.
Check in with customers to see how they’re doing and if there’s anything we can do for them.
Make sure there are no kids climbing on top of the play structure.
Monitor the play area to make sure there are NO KIDS OVER 5 (exception is made for private birthday parties) and no kids playing rough (especially around the smaller children. How to communicate this:
No kids over 5 rule: “Nook is designed for children 0 to 5. Your child is welcome to come; however, we ask that priority in the play space and with the toys be given to younger children.
No kids playing rough. “We’re concerned about the safety of the smaller children in the space. Can we help your son/daughter find another activity?”
Please check the bathrooms once every hour.
Check for paper products.
Check that the trash bin isn’t overflowing.
Wipe down sinks/mirrors when necessary.
Tidy play area:
Return toys to respective nooks
Wipe down art tables (use magic erasers if necessary)
Organize the bookshelves
Keep iPad in holder charging for next day.
Empty trash cans (main play area, snack area, bathrooms, and storage closet); take trash to dumpster.
Empty water pitchers.
Clean out coffee carafes.
Place phone in charger.
Adjust thermostat as necessary.
Turn off lights.
Lock front door.